At Resimote (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, including our website and any related tools or applications (collectively, the “Service”). By using the Service, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you use our Service:

1.1 Personal Information

• Account Information: When you create an account, we collect your name, email address, and payment details (e.g., credit card information or other billing details).
• Contact Information: If you contact us for support or inquiries, we may collect your name, email address, and any other information you provide.

1.2 Usage Data

• IP Addresses: As a provider of residential IP services, we assign IP addresses to your device. We may log these IP addresses for security and monitoring purposes.
• Device Information: We collect information about the device you use to access the Service, including device type, operating system, browser type, and unique device identifiers.
• Browsing Activity: We may collect data about your use of the Service, such as the websites you visit, the duration of your sessions, and other usage statistics.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve the Service. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve the Service: We use your personal information to create and manage your account, process payments, and deliver the Service. Usage data helps us monitor performance, troubleshoot issues, and enhance the user experience.
• To Communicate with You: We may use your contact information to send you important updates, respond to inquiries, and provide customer support.
• To Ensure Security and Compliance: We use IP addresses and usage data to detect and prevent abuse, fraud, or illegal activities. This includes monitoring for violations of our Terms of Service and Acceptable Use Policy.
• To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, or legal requests.

3. Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share your information with third-party vendors who assist us in providing the Service, such as payment processors, hosting providers, and customer support tools. These providers are contractually obligated to protect your data.
• Legal Compliance: We may disclose your information to law enforcement or other authorities if required by law or to protect our rights, property, or safety, or that of our users or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change in ownership or control of your personal information.

4. Data Storage and Security

We store your personal information on secure servers and implement industry-standard measures to protect your data from unauthorized access, loss, or theft. These measures include:

• Encryption of sensitive data (e.g., payment information).
• Access controls to limit who can view or manage your data.
• Regular security audits and vulnerability assessments.

Despite our efforts, no system is completely secure, and we cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials.

4.1 Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain certain data for legal or compliance purposes, such as responding to legal requests or resolving disputes. Usage data, such as IP logs, is retained for a limited period to ensure security and compliance.

5. International Data Transfers

Resimote operates globally, and your data may be transferred to and processed in countries outside your own, including countries that may have different data protection laws. We take steps to ensure that your data is protected in accordance with this Privacy Policy and applicable laws, such as using standard contractual clauses or relying on adequacy decisions.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete data.
• Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
• Objection: You can object to the processing of your data in certain circumstances.
• Portability: You can request a copy of your data in a machine-readable format.

To exercise these rights, please contact us at [email protected] (mailto:[email protected]). We will respond to your request within the timeframes required by law.

6.1 Opting Out of Communications

You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails. However, we may still send you service-related communications, such as billing notifications or account updates.

7. Children’s Privacy

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

8. Compliance with Privacy Laws

Resimote is committed to complying with applicable privacy laws, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We process personal data based on the following legal bases:

• Contractual Necessity: To provide the Service as requested by you.
• Legitimate Interests: To improve the Service, ensure security, and prevent abuse.
• Legal Obligations: To comply with applicable laws and regulations.
• Consent: Where required, we will obtain your consent for specific processing activities.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website. Your continued use of the Service after such changes constitutes your acceptance of the new policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]