1. Subscription Refunds
- No Refunds for Partial Periods: We do not offer refunds for partial subscription periods or unused portions of your subscription. Once a subscription period has begun, it is non-refundable.
- Technical Issues: If you experience a technical issue that prevents you from using the service as intended, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund. Refund requests must be submitted within 7 days of the issue occurring.
2. Trial Period Refunds
- Non-Refundable Trials: Our 24-hour and 3-hour trial periods are provided to allow you to evaluate the service. These trials are non-refundable, even if you do not use the service during the trial period.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact our support team at [email protected] with your account details and a detailed explanation of the reason for your refund request.
- Our support team will review your request and may ask for additional information or attempt to resolve the issue.
- If your request is approved, the refund will be processed to the original payment method within 10 business days.
4. Refund Eligibility
Refunds will only be considered under the following conditions:
- The service does not function as described in our documentation and marketing materials.
- A technical issue prevents you from using the service, and our support team cannot resolve it.
- The refund request is made within 7 days of the purchase or the occurrence of the issue.
5. Right to Refuse Refunds
Resimote reserves the right to refuse a refund request if:
- The request does not meet the eligibility criteria outlined above.
- The user has violated our Terms of Service or Acceptable Use Policy.
- The user has previously received a refund for a similar issue.
6. Legal Considerations
This Refund Policy is subject to applicable laws and regulations in your jurisdiction. If you believe you are entitled to a refund under local consumer protection laws, please contact us with the relevant details.
7. Contact Information
If you have any questions about this Refund Policy, please contact us at [email protected]
